One of the standout success stories from Mani's extensive career as a dental consultant, involves a mid-sized dental practice that was struggling with operational inefficiencies and low team morale. This practice, located in a competitive urban area, faced challenges such as high staff turnover, inconsistent patient flow, and financial instability.

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The Challenge

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• High employee turnover

• Inconsistent patient appointments

• Financial instability

• Low team morale

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The Approach 

​Mani began her consultation with a comprehensive assessment of the practice's operations, staff dynamics, and patient interactions. She conducted one-on-one coaching sessions with each team member to understand their individual challenges and strengths. This personalized approach helped her identify specific areas that needed improvement.

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Key Interventions

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• Team Building: Mani organized team-building exercises and workshops to improve communication and collaboration among staff members.

• Operational Efficiency: She streamlined administrative processes and introduced efficient scheduling systems to reduce patient wait times and improve appointment consistency.

• Financial Management: Mani provided financial coaching to the practice owner, helping them implement better budgeting and financial tracking practices.

• Patient Experience: She enhanced the patient experience by training the staff on customer service best practices and creating a more welcoming office environment.